Why Start with Ledger.com/Start?
Ledger.com/Start is the recommended starting point for every Ledger device owner. It bundles the official instructions, downloads, and security guidance you need to initialize your hardware wallet safely. Using the start portal helps you avoid counterfeit software and malicious sites.
Starting correctly reduces long-term risk: it ensures your device firmware and companion app are authentic, your PIN is securely created, and your recovery phrase is backed up properly.
Unboxing & First Inspection
Before powering on your Ledger device, inspect the package for tampering. Ledger devices ship in sealed packaging — verify the seal and check for any signs of damage or interference. Only use devices purchased from authorized retailers or directly from Ledger.
- Check packaging and tamper seals.
- Confirm device model and included accessories (USB cable, recovery card).
- Do not use a device with suspicious packaging — contact support.
Powering On & Initializing
Connect your Ledger device to a computer or compatible mobile device. Follow the on-screen prompts on the device. Choose whether to set up a new wallet or restore an existing one from a recovery phrase.
During initialization you will set a device PIN. Choose a PIN you can remember but that would be difficult for others to guess. The device will then generate your recovery seed — record this carefully on the provided recovery card.
Installing Ledger Live Companion App
Ledger Live is the official app that pairs with your Ledger device to manage accounts, install coin apps, and perform transactions. Download Ledger Live from the official site (links on Ledger.com/Start) and verify the installer when possible.
- Download Ledger Live for desktop or mobile from official sources.
- Install and open Ledger Live, then follow the in-app onboarding to pair your device.
- Install only the coin apps you need to reduce attack surface.
Secure Your Recovery Phrase
Your recovery phrase is the ultimate backup to restore funds. Place it in a secure, split-location storage strategy if possible. If you opt for a passphrase (an additional secret), treat it as part of your backup routine — losing it renders the wallet unrecoverable.
Security note: Ledger Support will never ask for your recovery phrase. Treat all unsolicited requests for it as scams.
Everyday Use — Sending & Receiving
Once initialized and paired with Ledger Live, sending and receiving crypto requires transaction confirmation on the Ledger device. Always verify the destination address and amount on the device screen before approving — the device is your last line of defense against malware.
- Verify addresses on-device before every send.
- Use small test transactions for new recipients.
- Keep software and firmware updated regularly.
Advanced Options & Passphrases
Advanced users can enable passphrase support to create hidden wallets. Passphrases provide strong account segregation, but they also add complexity — losing a passphrase means losing access to those funds. Document your passphrase strategy securely and separately from the recovery seed.
Troubleshooting & Official Support
If your device is not recognized, reconnect using a different USB cable or port, restart Ledger Live, and ensure firmware is current. For unresolved issues, consult the official Ledger knowledge base and contact verified support channels.
Reminder: Never disclose your recovery seed to support or in any online forum.
Checklist — Quick Start Safeguards
- Buy Ledger from an authorized source.
- Verify packaging and seals before use.
- Initialize device and set a strong PIN.
- Record recovery phrase offline and create a metal backup if possible.
- Download Ledger Live from official Ledger.com/start.
- Verify addresses on-device before signing transactions.
- Keep firmware and apps updated.